Refund and Return Policy

While we can’t process returns, if your purchase is damaged or defective upon receipt, we will grant an exchange for the same exact product up to 10 days from the date it was delivered. If for some reason we are sold out of the specific item, store credit for the amount paid will be issued. “My partner didn’t like it” or “My cat scratched it” are not acceptable grounds for a damage or defect exchange. In other words, the ONLY time we can exchange a product is if it doesn’t work when you first receive it, see below for return instructions.

If your toy inexplicably stops working at any other point, check to see if your toy has a manufacturer’s warranty. If there is a manufacturer’s warranty, we do our best to list that in the specs/tags on the product page. If your toy is covered, contact the manufacturer directly.